Shipping policy
Flip&Play Shipping
Clear Shipping Information Before You Order
Flip&Play currently ships eligible consumer orders to addresses in the continental United States. Shipping method and delivery handling can vary by product: smaller items may ship by parcel carrier, while larger or oversized products may require freight delivery.
Order Processing
- Orders are typically processed within 1 business day, Monday–Friday, excluding holidays.
- You will receive an order confirmation after checkout.
- Shipping or tracking information is sent after the shipment has been processed and scanned by the carrier.
Shipping Options & Delivery Estimates
Available shipping methods depend on the product, delivery address and carrier service available for the shipment.
Eligible parcel shipments may be handled by UPS, USPS or FedEx. Express service may be available for qualifying orders at checkout.
Certain larger products may ship by freight carrier with curbside delivery rather than standard parcel service. Product-specific delivery details are shown on the applicable product page.
Delivery estimates are not guarantees. Transit times can be affected by weather, carrier capacity, holidays, regional conditions, address issues or other events outside Flip&Play’s control.
Large-Item & Freight Delivery
- Oversized products may require curbside freight delivery to an accessible curb or driveway.
- Curbside freight service does not include indoor placement, room-of-choice delivery or product assembly unless specifically stated otherwise.
- Make sure the delivery location can safely accommodate the shipment and that you have an appropriate plan for moving the product from the delivery point.
Shipping Regions
- We currently ship eligible orders to continental U.S. addresses.
- We currently do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes or APO/FPO/military addresses.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible at service@flipandplaystore.com .
We will do our best to help, but changes or cancellations may no longer be possible once an order has entered processing, fulfillment or shipment.
Delivery Issues
Damaged on Arrival
Contact us within 48 hours of delivery and include clear photos of the product, packaging and shipping label. We will review the issue and help determine the appropriate next steps.
Marked Delivered but Not Received
For parcel shipments marked delivered but not received:
- Check doors, porches, garages, parcel lockers and other safe delivery locations.
- Ask household members or nearby neighbors whether the package was accepted.
- Allow up to 24 hours, as some carrier scans may appear before final delivery.
- If the package is still missing, contact us so we can help review the shipment and available carrier-trace options.
Incorrect Address or Undeliverable Shipment
Customers are responsible for providing a complete and accurate shipping address. If a shipment is returned because of an incorrect or undeliverable address, reshipping charges may apply. Refund eligibility is subject to our Returns & Refunds Policy .
Returns & Return Labels
- To request a return, use the Flip&Play Returns Portal .
- Approved returns will receive the applicable return instructions and, where provided under the current policy, a prepaid return label.
- Return eligibility, timing, condition requirements, fees or deductions are governed by the current Returns & Refunds Policy .
Questions About Shipping or Delivery?
Contact Flip&Play if you have questions about an order, tracking, delivery handling or a shipment that needs attention.
This policy applies to eligible consumer orders placed through flipandplaystore.com and may be updated as shipping services, carrier requirements or operational processes change.