Refund policy

1. Go to the Flip&Play Returns Portal .
2. Enter the order information requested by the portal, including your order number and email address.
3. If your item arrived damaged, defective or incorrect, upload clear photos when requested.
4. Wait for return authorization and the applicable return instructions before sending the product back.

Do not send an unauthorized return. Returns sent without authorization or outside the provided return instructions may be delayed or may not qualify for a refund.

Unless the return is related to an approved damage, defect or incorrect-item claim, returned products must generally be:

• Unused and in original condition.
• Returned in the original packaging with all product parts, accessories, hardware, manuals and included components.
• Sent back within 10 days of return authorization, or by the return deadline shown in the portal.

• Products clearly marked Final Sale.
• Products that have been used, materially altered or returned with missing parts or packaging, except where the condition is associated with an approved carrier-damage or product-defect claim.
• Return requests initiated more than 30 days after delivery.

A returned item may qualify for a reduced refund, or the return may be declined, if inspection shows wear, customer-caused damage, missing components or missing packaging that was not associated with an approved shipping-damage claim.

If an adjustment applies, Flip&Play will communicate the reason and applicable amount before the refund is finalized.

• Whenever possible, use the original carton, protective inserts and packaging.
• Secure all panels, hardware, accessories, net components and other included parts so they cannot move freely during transit.
• Seal the carton securely and remove or cover previous shipping labels before applying the new return label.
• Follow the return method shown in your authorization. Depending on the product, this may involve a parcel-carrier drop-off, scheduled pickup or other return-shipping arrangement.

Large or oversized products: do not arrange independent freight or oversized return shipping unless instructed to do so by Flip&Play. Follow the return instructions supplied for your specific product.

• Approved refunds are issued to the original payment method whenever available.
• After the returned product arrives and passes inspection, please allow approximately 3–7 business days for an approved refund to appear, depending on payment-provider or financial-institution processing.
• If the original payment method cannot accept the refund, Flip&Play will communicate any available alternative resolution.

• For eligible defective or incorrect items, select the applicable exchange option in the return portal when available.
• If the replacement product is available, shipment generally occurs after the original return is received and approved.
• If a replacement is unavailable, an approved refund may be issued instead.

• If you want to cancel an order, contact us as soon as possible.
• Cancellation requests received within 24 hours and before shipment may qualify for a full cancellation refund.
• Once an order has entered fulfillment or shipment, cancellation may no longer be possible.
• A cancellation is not confirmed until Flip&Play has acknowledged and approved the request.