Refund policy

You can request a return within 30 days of delivery. Once approved, we’ll issue a prepaid return label and simple packing instructions via our portal.

Start a return

  1. Go to the Flip&Play Returns Portal
  2. Enter your order number and email.
  3. If the product is defective/damaged, upload clear photos.
  4. Returns must be authorized (RMA issued in the portal); we can’t accept unauthorized returns.

Return eligibility

Items must be:

  • Unused and in original condition
  • In the original packaging with all parts/accessories (both table halves / 4 panels, clamp-on net & posts, pads, quick start guide)
  • Shipped back within 10 days of RMA approval (your deadline is shown in the portal)

Who pays return shipping?

  • Our mistake (defective, damaged in transit, incorrect item): We cover return shipping and replace or refund in full.
  • Change of mind / no longer needed / ordered wrong item: We’ll email a prepaid label and deduct the label cost from your refund. The portal shows and confirms the amount before you ship.

Non-returnable items

  • Items marked Final Sale at checkout
  • Used items or returns missing parts/packaging (unless carrier damage)
  • Requests started after 30 days from delivery

Partial refunds / adjustments

We may apply a partial refund (or decline the return) if the item shows wear, damage, or missing parts/packaging not caused by the carrier. If an adjustment is needed, we’ll message you in the portal with the reason and amount before processing.

How to return (packing & label)

  • Use the original carton and inserts. Place panels with pads facing inward; put the net & posts in a small inner bag/box.
  • Seal all seams securely (H-tape method) and reinforce corners.
  • Attach the prepaid label to the carton (not the play surface). Remove/cover old labels.
  • Drop off at the carrier location shown in the portal or schedule a pickup (prepaid).

Refund method & timing

  • Approved returns are refunded to the original payment method.
  • After the return arrives and passes inspection, please allow 3–7 business days for the refund to appear on your statement (bank timings vary).
  • If the original payment method is unavailable, we can issue store credit.

Exchanges

  • For defective or incorrect items, choose Exchange in the portal.
  • If in stock, a replacement ships after your return is received/approved. If out of stock, we’ll refund instead.

Order cancellations

  • Within 24 hours and before shipment: request cancellation in the portal (or email us) for a full refund.
  • After shipment: you may refuse the parcel or return after delivery; standard return terms apply.
  • Cancellations are not guaranteed until confirmed by our team.

Refused or undeliverable packages

If a package is refused or returned due to an incorrect address or failed delivery attempts, we can reship (additional shipping may apply) or refund minus outbound/return shipping and any carrier fees, unless the issue was our error.

Lost or missing deliveries

If tracking stalls or shows Delivered but you can’t find it, check with household members/neighbors and wait 24 hours (carriers sometimes scan early). Then open a support request in the portal—we’ll start a carrier trace and assist with a replacement or refund if loss is confirmed. Delivery photos (if captured by the carrier) are available on request.

Need help?

This policy applies to consumer orders placed on flipandplaystore.com and may be updated to reflect carrier or operational changes.